Shipping & Returns

Everything you need to know about receiving your order, delivery issues and returns.

Getting your order to you

Orders are processed as quickly as possible after payment is confirmed. Delivery times may vary depending on your location, the carrier, weather conditions and other circumstances outside our control.

Follow your delivery

When tracking is available, tracking information will be provided after your order has been prepared and shipped. Please allow time for the carrier’s tracking system to update.

Made a mistake with your address?

Contact us as soon as possible if you entered the wrong shipping address. If the order has not yet shipped, we will do our best to correct it.

If your first order is returned to us because an incorrect address was entered at checkout, we may provide a one-time refund of the product amount once the package is returned to us. Original shipping charges are non-refundable.

Damaged or incorrect order

If you receive a damaged, defective or incorrect item, please contact us promptly with your order number and clear photos of the product and packaging.

Once reviewed, we will work with you to arrange an appropriate replacement or refund where applicable.

Returns & refunds

For health, hygiene and safety reasons, opened or used products cannot be returned.

If you have an issue with an unopened product, contact our support team before returning anything. Returns sent without prior approval may not be accepted.

Adults 19+ only

Age verification may be required for age-restricted products. Orders that cannot satisfy applicable age verification requirements may not be delivered.

Still need help?

Have your order number ready and contact our support team.