Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it and the choices available to you.

Information you provide to us

When you place an order, contact us or use certain features of our website, we may collect information such as:

• Your name
• Email address
• Telephone number
• Billing and shipping address
• Order and purchase information
• Customer support messages
• Age or age-verification information where required

Running our store

We may use personal information to:

• Process and fulfil your orders
• Process payments
• Provide shipping and tracking information
• Communicate with you about an order
• Respond to customer-support requests
• Verify age where required
• Detect or prevent fraud and misuse
• Maintain and improve our website
• Meet legal, regulatory and record-keeping obligations

Payment information

Payments may be processed through third-party payment providers.

Depending on the payment method selected, your payment provider may collect and process payment-card or banking information directly under its own privacy and security practices.

The Vape Movement does not need to receive your complete payment-card information when payment details are handled directly by the applicable payment processor.

When information may be shared

We may share information with service providers when it is reasonably necessary to operate our store.

These providers may include payment processors, shipping carriers, website hosting providers, email services, analytics providers, fraud-prevention services and other companies that support our website and order fulfilment.

We may also disclose information where required or permitted by applicable law.

How the website remembers you

Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, maintain website security and understand how visitors use the site.

Some analytics or advertising technologies may also collect information about website activity, browser type, device information, approximate location or referring pages.

You may be able to manage certain cookies through your browser or applicable website privacy controls.

Adults 19+ only

Our website uses age-verification measures for access to age-restricted products.

Information used for age verification may be processed only to confirm eligibility, support legal compliance and prevent unauthorized purchases where applicable.

Protecting your information

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, loss, alteration or disclosure.

No website or online transmission method can be guaranteed to be completely secure.

How long information is kept

Personal information is kept only for as long as reasonably necessary for the purposes for which it was collected, including customer service, accounting, fraud prevention and legal or regulatory requirements.

Questions, corrections or access requests

You may contact us if you have questions about how your personal information is handled or if you want to request access to or correction of personal information we hold about you, subject to applicable legal requirements.

Promotional communications

Where permitted and with any consent required by law, we may send promotional communications about products, availability or offers.

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications. Transactional messages relating to an order may still be sent where necessary.

Changes to this policy

We may update this Privacy Policy as our website, services, business practices or legal requirements change.

The current version will be posted on this page.

Privacy questions?

Contact us if you have a question about your personal information.